Lumia AI
Lumia is an AI-assisted customer support command center built to help teams understand what's happening inside conversations and what needs attention next, without scanning endless threads. Instead of treating inboxes as static lists, Lumia organizes live conversations into a structured operational view, with customer history, urgency signals, and AI-generated drafts surfaced where decisions actually happen.
About
Client: Callour Studio.
Contribution: UI/UX Design
Year: 2026
The Problems to Solve
Support teams often work through inboxes as flat, unordered lists, making it hard to quickly identify which conversations are urgent or what context matters before responding. This slows down response time and increases the risk of missing critical customer signals.
Our Solution
Support teams often work through inboxes as flat, unordered lists, making it hard to quickly identify which conversations are urgent or what context matters before responding. This slows down response time and increases the risk of missing critical customer signals.
